Any Question to Us?
How Can I track my order?
Once you place the order, a confirmation email will be sent to your email. We will inform you update through email, so please double check your email address is correct.
You can track your tracking number on website track.aftership.com
Will my iPhone X fit the iPhone XS case?
Short answer: most of time yes!
The iPhone XS has the same dimensions and same size display as the iPhone X. When it comes to the minor difference of these two models, iPhone XS camera bump is slightly larger than the iPhone X.
In our website, if the case can fit both of these 2 models, we will indicate as “iPhone X / XS” in the option.
Will my iPhone 8 / 8Plus fit the iPhone 7 / 7 Plus case?
Yes, they are exactly the same size
What is TPU material?
TPU stands for thermoplastic polyurethane, an extremely durable material made of a mixture of soft silicone and hard plastic. It is a tough, durable, and lightweight plastic material which provides maximum protection against drops.
Can I return my order for a refund or an exchange?
We hope you love the case that you received. In case that you really need a return, please email us your request first to firstname.lastname@example.org
Order Number *
Ship Date *
Item Description(s) *
Reason for Return *
Please note: All return requests must be received within the 30 days window (from the date of your package delivery to the date of your refund request), no exceptions will be made.
Will I incur any customs charges or import taxes?
If you live in the US, no need to worry because all of the cases are shipped directly from beautiful and warm Florida.
For the customers outside the US, please note that we are not liable for any custom cost incurred. If you are concerned about import taxes in your country, please consult your local customs department for more information before ordering.
How to contact with you?
If you have any questions, we're here to help with whenever your need on weekdays from 9:00am to 5:00pm Central Time.
I can't find the case for my phone
If you can't find the case that fit your phone, please kindly contact us through email the model of your phone and the design that you like. Our team will try to find the phone cases that you like in the future!